Book RotanaGreat Hoteliers Offers from Rotana Hotels

E-distributions and revenue management in hospitality

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.
  • Tags
    Tags Displays a list of tags that have been used in the blog.
  • Bloggers
    Bloggers Search for your favorite blogger from this site.
  • Team Blogs
    Team Blogs Find your favorite team blogs here.
  • Login
    Login Login form
05
Sep

TripAdvisor sheds light on what drives a hotel booking

Posted by on in Industry News
  • Font size: Larger Smaller
  • Hits: 5696
  • Print

Some fascinating global data from the folk at TripAdvisor, released as part of a presentation in China this week.

Lily Cheng, TripAdvisor president for Asia-Pacific, including the DaoDao brand which it operates under in China, was speaking at the Travel Daily Summit in Shanghai and sharing feedback from a sample size of more than 50,000 travellers.

First up is a run-down on what drives the decision-making process for travellers when booking a hotel.

The results are pretty interesting, especially when considering the differences between leisure and business travellers.

For example, price is the most important factor for leisure travellers, but online reviews and the opinions of others drives business types.

The other most important factors:

Leisure – reviews, previous experience, proximity to attractions, near to transport Business – price, recommendations from friends, previous experience, proximity to attractions

What about the amenities in a property?:

Leisure – free in-room wifi, breakfast included, in-room services, staff can speak traveller’s own language, free parking Business – information readily available (surprising), free lobby wifi, free in-room wifi, free parking, flat screen television

How travellers of both hues using their devices:

Mobile – calling, texting, finding way around a destination, personal email, looking for restaurants Tablet – browsing online, reading books, reading news, looking for restaurants, directions/email/reading reviews Laptop – browsing online, personal email, looking for hotels, business email, looking for things to do

Influence of social media and reviews:

Inevitably, TripAdvisor comes out on top as the leading source of information for hotels, but what other services play a part?

Word of mouth User generated content on other travel websites Travel guides and brochures Travel guide websites Online travel agencies Mainstream media

And, finally, what about the booking windows?

Most travellers plan their trips around three to four months before departure, but only start the booking process between one and two months in advance.

Specific to Ling’s region, around 6% of Asians (China is 10%) booked a hotel via mobile and 27% book offline.

NB: Hotel facilities image via Shutterstock.

Original author: Kevin May
©tnooz.com
Rate this blog entry:
0

Comments

Must-see Stuff

Your Name:
Your Email:

The Rotana Magazine June 2013
Industry News
Rate this blog entry:
6
Rotana.com
Rotana Mobile App enables browsing and booking on the go
Industry News
Rate this blog entry:
7
DISTRIBUTION – Product news, launches and more – July 2013
Industry News
Rate this blog entry:
2
TripScanner partners with Hickory, Accor’s 1 million hotel bookings via Amadeus, and more
Industry News
Rate this blog entry:
0
Booking recovery email - Infographic - tnooz
Tips to boost travel bookings: Right email subject, at right time with right content
Industry News
Rate this blog entry:
1
Go to top